ZAGO’s Standard Support Package provides reliable, structured Shopify Plus assistance designed for ongoing site improvements, fast execution, and strategic alignment.

• Single Request at a Time
We handle one active request at a time to maintain high focus and avoid resource fragmentation. Requests include theme tweaks, bug fixes, template changes, app setups, UX adjustments, and minor performance tasks.

• 48-Hour Average Turnaround
Each approved request is completed within approximately 48 business hours. Time starts once scope and access are confirmed. Larger tasks may be split and scheduled.

• Pause or Cancel Anytime
No lock-in. The package operates on a monthly cycle, allowing full flexibility to pause or cancel based on your business needs.

• Backstage + Slack Communication
Requests are submitted and tracked via our internal portal (Backstage), with real-time updates and informal chat supported via a shared Slack channel.

• Standard Theme Development
Includes frontend improvements, mobile fixes, section layout adjustments, and minor speed or accessibility fixes—all version controlled and safely deployed.

• Monthly Strategy Call
One 30-minute call per month with our strategists to review store performance, discuss funnel optimizations, and align on upcoming priorities.

• Google Search Console Submission
We ensure your store is submitted to Google Search Console, with sitemap setup and visibility tracking in place.

Billing is monthly, payable in advance. Excludes app development, ERP integrations, or full redesigns.